Penelope Farms, LLC
Booking agreement
Version 2026-09-14-v2. Your personalized PDF includes your booking details and is generated before you accept.
Download general terms (PDF)1. Parties and booking status
This agreement is between Penelope Farms, LLC, operating the Friendly.Farm website (Provider), and the adult purchaser named in the booking summary (Purchaser). The Purchaser orders and is responsible for the experience, even if someone else receives it as a gift. Online acceptance records the Purchaser's agreement to these terms. A requested date, time, venue, or custom package is not reserved until Provider confirms it in writing. If Provider cannot accept the request, all money paid for the unavailable booking will be refunded. A custom quote requires separate written approval of its final package, price, and payment schedule.
2. What is included
The booking summary identifies the requested experience, animals, duration, guest count, event address, gifts, and price. Standard online prices cover up to 10 guests. Larger groups, custom combinations, and extended standard visits require a quote. Visit time is the scheduled guest experience; staff need separate access for setup and departure. Animal rest breaks and keeper instructions are part of the experience. Specific contact, feeding, holding, poses, or animal behavior are never guaranteed. No animal substitution or price increase will be imposed without Purchaser approval.
3. Price, travel, and payment
Sloth-o-Grams are paid in full at booking, including selected gifts and travel. Other standard packages booked more than seven days ahead require a 50% deposit on the total including travel (rounded up to the nearest cent), with the remaining balance due seven calendar days before the visit. Bookings within seven days require full payment. The booking summary shows the total, amount due now, balance, and due date. Pay the remaining balance using your private booking payment link; no automatic card charge is authorized. Keep your booking link and pay by the stated date. Contact Provider if you cannot access it. Unpaid balances may result in cancellation after Provider contacts Purchaser; the cancellation/refund policy below applies. First 5 one-way driving miles from Provider's Wylie base are free. Beyond 5 miles, travel is $2.50 per additional one-way mile, with a $25 minimum travel charge. Trips over 100 one-way miles require a custom quote. The quote uses the verified event address and calculated road distance, not the purchaser's billing address or city center. Address, package, or attendance changes require review and approval of any revised price before service. Gifts and their prices are listed separately. Any custom payment schedule must be accepted in writing; a card will not be charged later without separate authorization.
4. Purchaser and venue responsibilities
Purchaser must be at least 18, have permission to use the venue, and arrange a responsible adult host throughout setup and the visit. For surprise gifts, the adult host or venue must know that an animal visit is coming; the recipient may remain surprised. Purchaser must share these rules with guests and parents/guardians, provide safe access and a clean, quiet, secure area approved by staff, keep other pets separated, and arrange soap, running water, and paper towels for handwashing. Tell Provider in advance about stairs, access limits, noise, other animals, special accommodations, and venue restrictions. Provider will confirm appropriate temperature, shelter, space, and other animal-specific needs before the visit. Staff may decline an unsafe location.
5. Animal welfare and guest safety
Everyone must follow the attached general rules and the rules for the selected animals. Keepers control entry, group size, animal positioning, touch, and feeding. Purchaser remains responsible for supervising children; staff are animal handlers, not babysitters. Animals can scratch, bite, kick, move suddenly, trigger allergies, or carry germs even when they look healthy. Participation is voluntary; anyone may observe from a safe distance or stop. Tell staff promptly about an injury or concern. Staff may pause or stop an interaction for animal welfare, illness, weather, heat, cold, noise, crowding, unsafe conduct, or another safety concern. BITE, SCRATCH, AND ALLERGY RISK: Even friendly, trained, or keeper-supervised animals can bite or scratch without warning. Improper handling, teasing, grabbing, chasing, unauthorized feeding, or ignoring instructions increases this risk. Purchaser agrees to follow instructions and stop contact when directed. TO THE EXTENT PERMITTED BY LAW, PURCHASER RELEASES PENELOPE FARMS, LLC AND ITS STAFF FROM PURCHASER’S OWN CLAIMS FOR BITES OR SCRATCHES CAUSED SOLELY BY PURCHASER’S IMPROPER HANDLING OR FAILURE TO FOLLOW SAFETY INSTRUCTIONS, AND ALLERGIC REACTIONS CAUSED SOLELY BY PURCHASER’S FAILURE TO DISCLOSE A KNOWN RELEVANT ALLERGY. This limited release does not release Provider negligence, gross negligence, recklessness, intentional misconduct, or nonwaivable duties, and does not waive the independent rights of minors or other guests.
5A. Required allergy disclosure
Before booking, Purchaser must ask the recipient, adult guests, and parents or guardians of participating children about known relevant allergies and disclose them to Provider. This includes animal fur or dander, saliva, hay, grasses, feed, foods, flowers or pollen, and latex or balloon materials. Do not guess that no allergies exist. If information is unknown, request a quote and Provider review before paying or arranging contact. Update Provider promptly if guests or allergy information change, and tell the keeper again before anyone approaches an animal. Do not submit unrelated medical records. Disclosure is not a promise of an allergen-free environment or medical clearance; Provider will discuss whether the visit or gifts can be accommodated. Purchaser acknowledges Provider cannot plan for a known allergy that was not disclosed. The limited release in section 5 applies only to Purchaser’s own claims within its stated limits. Guests and guardians remain responsible for deciding whether to participate.
6. Cancellation, rescheduling, and service interruption
Send cancellation or change requests to sales@friendly.farm or call 814-323-5744 and obtain acknowledgment. Before Provider confirms a reservation, cancellation receives a full refund. After confirmation, Provider will refund amounts paid less services already delivered and reasonable, documented, nonrecoverable costs incurred specifically for the booking, such as approved personalized gifts, up to the amount paid. Unincurred travel costs are returned. Rescheduling is subject to availability, with any extra cost approved before proceeding. If Provider cancels or cannot provide the booked service, Purchaser may choose an available replacement date or a refund for the unprovided service and undelivered gifts. Unsafe weather or animal illness will be addressed through rescheduling or that refund option. If guest/venue conditions violate the rules and prevent service, the documented-cost approach above applies; no additional penalty or automatic future charge is authorized. Refund processing time depends on the payment provider.
7. Flowers, balloons, and photographs
Gift images are examples. Flower varieties, colors, containers, and balloon designs may vary with the occasion and availability; material changes require Purchaser approval. Gifts, ribbons, balloons, and food must remain away from the animals and are handed to an adult separately. Balloon pieces can be choking hazards for children and must be supervised. Guests may take photos only as directed by staff, without flash or disruptive equipment. This agreement gives Provider no promotional photo or video permission; that requires separate consent.
8. Electronic acceptance and copies
By typing their own full name and checking the agreement box, Purchaser intends to sign this agreement electronically, confirms they are at least 18 and are the person placing the order, acknowledges the experience rules, and agrees to receive this agreement electronically. The PDF can be downloaded or printed before acceptance and a copy of the acceptance record is available afterward. To use paper instead, stop before accepting and contact Provider at the phone or email above. Access requires a device/browser able to display this page and a PDF reader. Purchaser can request a copy or update contact details by contacting Provider. Withdrawing consent to future electronic communications does not undo a previously accepted agreement. Acceptance does not establish that payment cleared or that Provider confirmed the reservation.
9. Records, changes, and governing law
Provider retains the booking summary, accepted terms version, typed purchaser name, server-recorded acceptance time, document fingerprint, and payment reference to administer the booking and document the agreement. Private agreement download links should only be shared with intended recipients. Booking changes after acceptance require an updated written agreement or quote; the prior record is retained. This agreement and the confirmed booking summary form the service agreement. Texas law and applicable federal law govern, without eliminating nonwaivable consumer rights. If a provision cannot be enforced, the remaining provisions continue to apply. Questions or notices: Penelope Farms, LLC, sales@friendly.farm, 814-323-5744.